Refund Policy
At Chargezy Store, we strive to provide our customers with a seamless shopping experience and complete satisfaction with their purchases. We understand that occasionally, you may need to request a refund for a product or service. Our refund policy is designed to outline the process and conditions for receiving a refund.
Eligibility for Refund:
We accept refund requests within 30 days from the date of purchase.
To be eligible for a refund, the item must be unused, in its original packaging, and in the same condition as when you received it.
Non-Refundable Items:
Certain products or services may not be eligible for a refund due to their nature, such as downloadable software, digital content, or personalized items. We will clearly mention such items on their respective product pages.
Refund Process:
To request a refund, please contact our customer support team via email, phone, or the designated contact form on our website.
Provide your order details, including the order number, product information, and the reason for your refund request.
Our customer support team will review your request and respond within a reasonable timeframe, typically within 2 business days.
Refund Approvals and Disbursements:
Once your refund request is approved, we will initiate the refund process.
Refunds will be issued using the original payment method used for the purchase, unless otherwise specified.
Please note that it may take a few business days for the refund to be processed and reflect in your account, depending on your payment provider.
Shipping and Return Costs:
If your refund is approved due to a faulty or damaged item, we will cover the return shipping costs. Please follow our instructions for returning the product.
For non-faulty returns or change-of-mind refunds, the customer will be responsible for any shipping or return costs associated with the refund.
Exceptions:
In certain exceptional cases, such as significant product defects or errors on our part, we may offer alternative resolutions, such as product replacements or store credits, at our discretion.
We recommend reading our Terms and Conditions for additional information regarding your rights and responsibilities when making a purchase from Chargezy Store.
Please note that this refund policy is subject to change at our discretion. Any updates or modifications to the policy will be clearly communicated on our website.
If you have any further questions or require assistance regarding our refund policy, please reach out to our customer support team, and we will be happy to assist you.
Eligibility for Refund:
We accept refund requests within 30 days from the date of purchase.
To be eligible for a refund, the item must be unused, in its original packaging, and in the same condition as when you received it.
Non-Refundable Items:
Certain products or services may not be eligible for a refund due to their nature, such as downloadable software, digital content, or personalized items. We will clearly mention such items on their respective product pages.
Refund Process:
To request a refund, please contact our customer support team via email, phone, or the designated contact form on our website.
Provide your order details, including the order number, product information, and the reason for your refund request.
Our customer support team will review your request and respond within a reasonable timeframe, typically within 2 business days.
Refund Approvals and Disbursements:
Once your refund request is approved, we will initiate the refund process.
Refunds will be issued using the original payment method used for the purchase, unless otherwise specified.
Please note that it may take a few business days for the refund to be processed and reflect in your account, depending on your payment provider.
Shipping and Return Costs:
If your refund is approved due to a faulty or damaged item, we will cover the return shipping costs. Please follow our instructions for returning the product.
For non-faulty returns or change-of-mind refunds, the customer will be responsible for any shipping or return costs associated with the refund.
Exceptions:
In certain exceptional cases, such as significant product defects or errors on our part, we may offer alternative resolutions, such as product replacements or store credits, at our discretion.
We recommend reading our Terms and Conditions for additional information regarding your rights and responsibilities when making a purchase from Chargezy Store.
Please note that this refund policy is subject to change at our discretion. Any updates or modifications to the policy will be clearly communicated on our website.
If you have any further questions or require assistance regarding our refund policy, please reach out to our customer support team, and we will be happy to assist you.